How We Handle Your Information

This Privacy Policy applies to HomeDefaultHelp.com, Home Default Help landing pages, web forms, calls, text messages, emails, and related communications. By using this website, submitting a form, calling, texting, emailing, or otherwise communicating with Home Default Help, you agree to this Privacy Policy.

1. Who We Are

Home Default Help is an independent homeowner options resource serving homeowners in Las Vegas, Henderson, North Las Vegas, and Clark County, Nevada. We help homeowners who may be behind on mortgage payments, have received a Notice of Default, are concerned about a foreclosure timeline, or are considering possible real estate sale options.

Home Default Help is not your lender, loan servicer, a government agency, law firm, loan-modification company, foreclosure consultant, housing counselor, mortgage broker, credit repair company, or document preparation service.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact Information

• Name
• Phone number
• Email address
• Mailing address
• Preferred method of contact

Property Information

• Property address
• Property city, county, and state
• Property type
• Estimated property value or equity information you provide
• Occupancy status
• Condition or repair information you provide
• Title, lien, HOA, tax, or loan information you choose to share

Mortgage or Default-Related Information You Choose to Provide

• Whether you are behind on mortgage payments
• Whether you received a Notice of Default or other foreclosure-related notice
• Approximate date of notice
• Possible sale date or deadline, if known
• Approximate mortgage balance or arrears, if you choose to provide it
• Whether your goal is to keep the home, sell the home, or understand your options

Communication Information

• Call records
• Text message records
• Email communications
• Voicemail messages
• Call recordings or transcripts where used and permitted
• Internal notes regarding your inquiry

Website and Device Information

• IP address
• Browser type
• Device type
• Pages viewed
• Form submissions
• Referral source, such as a postcard, advertisement, search engine, or direct visit
• Approximate location derived from technical data, where available

3. How We Collect Information

We may collect information directly from you when you:

• Submit a form on HomeDefaultHelp.com
• Call or text 725-280-4645
• Email us
• Respond to a postcard, message, advertisement, or outreach campaign
• Speak with a representative or AI-assisted phone agent
• Provide property or situation details during a private options review

We may also obtain limited publicly available property-related information from public records, county records, real estate data sources, title-related sources, or marketing data providers where permitted by law.

4. How We Use Information

We may use information we collect for the following purposes:

• To respond to your inquiry
• To call, text, email, or otherwise communicate with you
• To conduct a private homeowner options review
• To understand whether you are trying to keep, sell, or evaluate your property options
• To evaluate whether a real estate sale option, purchase offer, or buyer connection may be appropriate
• To route your inquiry to an appropriate representative, buyer, professional, or resource
• To keep records of your consent, opt-in, opt-out, and communication preferences
• To improve our website, campaigns, forms, scripts, and communication systems
• To comply with legal, regulatory, accounting, or business recordkeeping obligations
• To prevent fraud, misuse, unauthorized access, or improper activity

5. Calls, Texts, SMS, Email, and AI-Assisted Communications

By submitting a form, calling, texting, emailing, clicking a call/text button, or otherwise providing your contact information, you agree that Home Default Help and its representatives, service providers, or referral partners may contact you about your inquiry, property, Notice of Default, mortgage-default situation, or possible homeowner options.

Communications may include phone calls, text messages, SMS messages, emails, voicemail, ringless voicemail where permitted, prerecorded messages where permitted, artificial or automated voice where permitted, and automated dialing technology where permitted by applicable law.

Message frequency may vary. Message and data rates may apply. Consent is not required as a condition of purchasing property, accepting an offer, or using any service.

6. Call Recordings, Transcripts, and Notes

Home Default Help may record or transcribe calls where permitted by law and may create internal notes from calls, text messages, voicemails, emails, or form submissions. These records may be used for training, quality control, compliance, lead routing, follow-up, dispute resolution, and evaluation of possible real estate options.

If you do not want a call recorded, you may tell us during the call or choose to communicate by another method, such as text or email. Recording practices may vary depending on applicable law, technology, and business needs.

7. How We Share Information

We may share information with the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

• Home Default Help representatives, team members, contractors, or affiliates
• CRM, website, form, hosting, phone, email, SMS, and communication platform providers
• AI phone, call transcription, call analytics, or automation service providers
• Potential buyers, investors, acquisition partners, or real estate professionals if you are considering selling
• Title, escrow, legal, tax, financial, mortgage, or other professionals when relevant and authorized or appropriate
• Marketing, analytics, or advertising service providers
• Government, legal, regulatory, or law-enforcement entities when required or permitted by law
• Successor entities in the event of a business transfer, merger, sale, reorganization, or similar transaction

We do not authorize third parties to use your information for unrelated purposes unless you provide consent or such use is otherwise permitted by law.

8. Sale of Personal Information

Home Default Help does not sell personal information in the traditional sense of exchanging personal information for money as a consumer data broker. However, if your inquiry involves a possible real estate sale, we may share relevant property and contact information with potential buyers, acquisition partners, real estate professionals, or service providers for the purpose of responding to your inquiry or evaluating possible real estate options.

If you do not want your information shared with potential buyers or referral partners, please tell us by calling or texting 725-280-4645.

9. Cookies, Tracking, and Website Analytics

HomeDefaultHelp.com may use cookies, pixels, tags, analytics scripts, advertising tools, or similar technologies to understand website traffic, measure campaign performance, improve user experience, and support follow-up communications.

These technologies may collect information such as pages visited, device type, browser type, approximate location, referral source, and interactions with forms or buttons. You can usually adjust your browser settings to block or delete cookies, but some website features may not function properly if cookies are disabled.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, CRM, phone system, SMS platform, email system, or online transmission can be guaranteed to be completely secure.

If you believe your information has been submitted in error or may have been improperly accessed, please contact us immediately at 725-280-4645.

11. Data Retention

We may retain personal information for as long as reasonably necessary to respond to your inquiry, conduct follow-up, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, document consent or opt-out requests, and support legitimate business purposes.

Retention periods may vary depending on the type of information, the nature of your inquiry, legal requirements, and business needs.

12. Your Choices and Opt-Out Rights

You may request that we stop contacting you at any time. To opt out of text messages, reply STOP. For help, reply HELP. You may also call or text 725-280-4645 and ask not to be contacted.

You may also request that we update, correct, or delete certain information by contacting us. We may need to retain certain information for legal, compliance, fraud-prevention, dispute-resolution, opt-out, or business-record purposes.

13. Children’s Privacy

This website is intended for adults and is not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can take appropriate action.

14. Third-Party Websites and Services

HomeDefaultHelp.com may link to third-party websites or resources, such as government resources, housing counseling resources, title or escrow companies, professional service providers, or other websites. We are not responsible for the privacy practices, content, security, representations, or services of third-party websites or providers.

You should review the privacy policies and terms of any third-party website or service before providing information.

15. Sensitive Information

Please do not submit Social Security numbers, full bank account numbers, full loan account numbers, passwords, payment card numbers, medical information, or other highly sensitive information through general website forms or text messages unless specifically requested through a secure method by an appropriate professional.

If a transaction moves forward, additional information may be requested through appropriate channels, such as title, escrow, legal, lender, or other professional processes.

16. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state law. These rights may include the ability to request access to certain information, request correction or deletion, opt out of certain disclosures, or request information about how your data is used.

To submit a privacy-related request, call or text 725-280-4645. We may need to verify your identity before responding to certain requests.

17. Changes to This Privacy Policy

Home Default Help may update this Privacy Policy from time to time. When we update the policy, we will revise the “Last Updated” date at the top of this page. Your continued use of the website or continued communication with us after updates are posted means you accept the updated Privacy Policy.

18. Contact Information

If you have questions about this Privacy Policy, want to update your communication preferences, or want to request that we stop contacting you, please contact us:

Home Default Help
Website: HomeDefaultHelp.com
Phone/Text: 725-280-4645
Service Area: Las Vegas, Henderson, North Las Vegas, and Clark County, Nevada

This Privacy Policy is a business template and should be reviewed by a qualified Nevada attorney before publication, especially because the website relates to homeowners who may have received a Notice of Default or may be experiencing mortgage distress.